AI IMPLEMENTATION
GymBee – Digitising Safety in the Leisure Industry
CLOSE CASE STUDY

THE CHALLENGE
The fitness and leisure industry operates on high volume and high physical intensity. With heavy equipment, wet areas, and constant footfall, the margin for error regarding health, safety and compliance is, quite rightly, non-existent. GymBee had a clear vision but a complex problem: the industry was drowning in paper (literal and digital). Facility managers were relying on fragmented spreadsheets, pen and paper, and clunky legacy software to track critical safety checks. This "clipboard culture" created invisible friction. Missed checks went unnoticed until it was too late, reporting was reactive rather than proactive, and compliance data was siloed, making multi-site management a logistical nightmare. Even worse, some essential aspects of compliance (such as customer data security) weren't even on their radar! GymBee needed a partner to take them from concept to a robust, scalable MVP. They required a full-stack solution; a command centre for management and an intuitive mobile interface for staff on the gym floor, that could handle the rigorous demands of enterprise-level leisure facilities.
THE PALADIN APPROACH
We recognised immediately that for GymBee to succeed, the user experience (UX) had to be frictionless. If the app wasn't easier to use than a pen and paper, staff wouldn't adopt it.
Dual-interface architecture: We engineered a seamless ecosystem comprising a comprehensive web dashboard for management oversight and a high-performance mobile application for floor staff.
Smart workflows & automation: We implemented intelligent automations that push tasks to specific staff devices based on time-sensitivity and role. This ensures that important safety checks are never missed.
Scalable infrastructure: Knowing GymBee’s ambition to serve large chains, we built the backend on a cloud-native architecture designed to scale effortlessly as their user base grows.
The result is a platform that doesn't just handle safety and compliance; it actively promotes it. We helped GymBee launch a product that transforms compliance from a liability into an asset.
KEY OUTCOMES
Real-time visibility across hundreds of sites, ending reactive management forever
Instant, bulletproof audit capabilities secured by an immutable digital data trail
Frictionless mobile interface that staff actually use, cutting management overhead
Robust architecture enabling immediate, seamless onboarding of multi-site chains